Effective date: 15 August 2026
Operated by ZerooPay Technologies Pty Ltd, Australia. Contact: support@uptenai.com.
These Terms of Service (the “Terms”) govern your access to and use of the UptenAI platform and services (the “Service”) provided by ZerooPay Technologies Pty Ltd, Australia (“UptenAI”, “we”, “us” or “our”). By using the Service, you (the “business”, “you” or “your”) agree to these Terms.
UptenAI provides AI assistants that act for your business. This includes replying to your customers, capturing leads, and creating and publishing content on the channels you explicitly connect, such as WhatsApp, Instagram, web chat and voice. You choose which channels and accounts to connect, and you can revoke that access at any time from your account or from the connected platform.
You are responsible for the accounts you connect, for the instructions and content you give the Service, and for ensuring your use complies with all applicable laws and with the rules of each connected platform. You agree not to use the Service to send spam, to deceive or mislead people, or for any unlawful, harmful or abusive purpose. You are responsible for keeping your login credentials secure.
The Service uses artificial intelligence, and AI output can be inaccurate, incomplete or unexpected. You remain the decision-maker for your business. You are responsible for reviewing and, where appropriate, supervising the messages, content and actions produced on your behalf. The Service assists you; it does not replace your judgment.
Fees are charged according to the plan you select, as described at the time of purchase. Nothing in these Terms limits or excludes any rights or guarantees you have under the Australian Consumer Law or other laws that cannot lawfully be excluded. Where we are permitted by law to limit a remedy, our liability is limited as set out in section 7.
We own the Service, including its software, models, designs and brand. You own the content, data and materials you provide, or that your customers provide, through the Service. You grant us the limited rights we need to operate the Service for you, for example to process and route messages and to publish content you ask us to publish. We do not claim ownership of your content or your customer data.
The Service depends on third-party platforms and their APIs, for example WhatsApp, Instagram, TikTok and others. Those platforms are controlled by their providers, and their availability, features and rules can change or be withdrawn at any time. We are not responsible for the acts, omissions, outages or policy changes of third-party platforms, and your use of each platform remains subject to that platform’s own terms.
To the maximum extent permitted by law, and subject to section 4, our total liability to you for all claims arising out of or relating to the Service is limited to the amount of fees you paid to us for the Service in the twelve (12) months before the event giving rise to the claim.
You may stop using the Service and disconnect your accounts at any time. We may suspend or end access where reasonably necessary to protect the Service, to comply with the law, or to address a breach of these Terms.
These Terms are governed by the laws of Victoria, Australia, and you submit to the courts of that jurisdiction.
Questions about these Terms can be sent to support@uptenai.com.