Privacy Policy

Effective date: 31 August 2026

Operated by UptenAI, Inc., a Delaware corporation (United States). Contact: support@uptenai.com.

This Privacy Policy explains how UptenAI, Inc., a Delaware corporation (“UptenAI”, “we”, “us” or “our”), handles personal information when you use the UptenAI platform and services (the “Service”). We handle personal information as described in this Policy and in line with the data protection law that applies to you.

1. Information we collect

• Account information: the details you provide to create and manage your account, such as your name, business name and email address.
• Connected platform data: when you connect a platform, we receive the access tokens, profile details, and the messages, comments and posts needed to deliver the features you enable.
• Customer conversation data: the content of the conversations your customers have with your AI assistants.
• Usage logs: technical and usage information, such as activity, device and log data, used to run and secure the Service.

2. How we use information

We use personal information only to provide, secure and improve the Service. We do not sell personal information, and we never use the content of conversations for advertising.

3. Platform API data

Data we access through platform APIs, including Instagram and TikTok, is used only to provide the features you have enabled. We retain it only for as long as needed to provide those features, and we delete it when you disconnect the platform or ask us to, unless we are required to keep it by law.

4. How we share information

We share personal information only with:

• service providers (processors) who help us run the Service, such as hosting, database and AI providers, under agreements that limit their use of the information to providing services to us; and
• the platforms you connect, acting on your instructions, for example to publish content or send a reply.

We do not otherwise sell or disclose your personal information.

5. Security

We protect personal information with encryption in transit and at rest and with access controls that limit who can access it.

6. Your choices and rights

You can disconnect a connected platform at any time, which stops further data access and triggers deletion of that platform’s data as described above. You can request access to, correction of, or deletion of your personal information by emailing support@uptenai.com. If you are not satisfied with how we have handled a privacy matter, you may also have the right to complain to the data protection authority in your country.

7. Retention

We keep personal information only for as long as needed to provide the Service and to meet our legal obligations, and then we delete it or remove the details that identify you.

8. Changes to this Policy

We may update this Policy from time to time. We will post the updated version here with a new effective date.

9. Contact

For any privacy question or request, contact support@uptenai.com.